Audio-visual Troubleshooting & DRTV Service FAQs
It’s only natural to want to try and get your TV, amplifier or other equipment working by yourself before getting a professional technician out to assess the problem, so we’ve set up an audio-visual troubleshooting / FAQ page for you. We’ve compiled a list of some of the common questions we get about TV, amplifier, microwave and other appliance faults to try and narrow down any issues you’re having with your appliances. If none of this is any help, give our friendly team a call on 07 46321044 for over the phone advice or to arrange a repair assessment.
Yes we guarantee our work for 3 months from completion date providing it is for the same fault.
Yes we can either repair your faulty remote or we can price a new remote but we will need the model number off the appliance it belongs to.
This is one of the most common questions asked. We can assess your unit but it is best to call our team and we can then talk you through our process.
Yes we do and to make the process a painless one for you, we can email the report directly to your insurance company the same day. Just provide your claim number and insurance company details when you come in and leave the rest to us.
Just give us a call on 07 46321044 and talk to our office and they will advise if it something our technicians can assess.
Sorry but any customer induced damage or storm damage is not covered under Manufacturer’s Warranty or Extended Warranties, however if you have contents insurance you may have coverage. Just give your Insurance Company a call and have a talk to them. We can then do a report for you.
No problem, give us a call and we can arrange an appointment.
Yes we can. Call our office and we will book an appointment and advise our Service Call costing.
Yes we can pick your unit up and deliver it once it is repaired. Generally it does not cost you anything to collect as most Manufacturers cover this in their warranty. Call us for more details.
We strongly suggest against this. Microwaves are extremely dangerous items as they still hold high charge even when unplugged. Leave it for our professionally trained technicians.